This mismatch occurs when the subscription end date has not yet occurred but the new product key with the new subscription term is already refreshed and stored on Tableau Server. The Tableau Server product key is already activated and up to date but there is a mismatch between the product key listed in the Tableau Customer Portal and the product key listed on the Tableau Server. UrsacheThis behavior can be caused by one of the following: Note: these steps will stop the Tableau Server and cause down time. Run the following commands one at a time:.Windows: \Program Files\Tableau\Tableau Server\packages\bin.version_code Linux: /opt/tableau/tableau_server/packages/bin./ Navigate to the Tableau Server bin directory, located by default at:.Open a command prompt from the initial node.If the Tableau Server is not able to read the product key stored in memory and the key is not listed in TSM: If the key does not match the Tableau Customer Portal but has an updated expiration date:Īfter running TSM Licenses list command or viewing keys in the TSM UI, the product key is not updated to match the key listed in the Tableau Customer Portal but the subscription term expiration date does match the Tableau Customer Portal. No further action is needed. No further action is necessary as long as Tableau Server has been restarted since the key(s) were activated. If the product key does display, it will not be possible to activate the key again. For more information, see View Server Licenses. Run TSM Licenses list command or review the keys in the TSM UI. If the key is activated and no action needs to occur:
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